Refund Policy - The Pokies

The Pokies aims to offer Australian bettors a safe and secure gambling environment. This website also comes with a refund policy, which will let you know how refunds are accepted, cases when they are rejected, and the general principles for the same. Since this is a betting platform, it is necessary for all the players to go through the Refund Policy in depth, which will allow them to be crystal clear with its rules and regulations. 

Take a look at this blog to know about its refund policy in detail. 

General Refund Principles

Placing bets on online casino games requires real money, which is transacted digitally to offer you instant gameplay. This is the major reason why the bets placed on any of the casino games on the website will be considered as final and non-refundable. Once your bet has been placed, it cannot be reversed. However, refunds can be considered on a few occasions, such as technical errors, duplicate transactions, or unauthorised activity. 

The Pokies also holds the right to investigate the refund request before proceeding to confirm the same.  

Situations where Refunds May be Considered 

There are a few situations where refunds may be considered on this website, such as:

• Duplicate Deposits: This happens due to a technical issue, where a player gets charged twice for the same transaction. 
• Technical Error: If an error takes place due to a verified system malfunction, it leads to the game being left incomplete. 
• Unauthorised Transaction: If a deposit was made to your account without the consent of the account holder. In this case, an investigation will also take place. 
• Incorrect Charges: This happens due to errors in payment processing, which leads to incorrect charges being debited from your account. 

These are the cases where a refund request will be considered by the website. And depending on the situation, the refund will be processed, or the account balance will be adjusted. 

Situations where Refunds are not Granted 

We have taken a look at the situations where The Pokies refunds are accepted. But at the same time, you should also know about the situations where refunds are not granted, which include:

• Losses which are suffered from normal gameplay or gambling sessions. 
• The player is dissatisfied with the game outcomes or odds.
• You did not understand the game rules or conditions, which resulted in a loss. 
• Your betting account has been suspended for breaching the Terms and Conditions. 
• The funds related to bonus (free spins and bonus credits) won’t be considered for a refund. 
• The bets which have been placed during voluntary gambling sessions. 

While placing a bet on any of the casino games on the website, it is the responsibility of the player to be aware of the associated risk and know about the game’s rules and terms. 

Bonuses and Promotional Funds

All the funds which you acquire via The Pokies bonuses and promotions are non-refundable. This includes bonus credits, free spins, and cashback. If should be noted that the funds which have been received via bonuses do not hold a cash value till you complete its wagering requirements. 

In case you made a deposit to claim a bonus and it has been refunded, the bonus which was credited to your account will also be removed. Along with that, the winnings secured from this bonus will also be deemed as void. If you have done bonus abuse, the platform has full right to take away the bonus funds from your account and the winnings secured from the same without any refund. 

Refund Request Process

Players who want to submit a refund request on the website will have to connect with customer support. After connecting with them, you will have to share the details which have been mentioned below:

• Registered username and email address
• Transaction ID or payment reference
• Date and amount of the transaction
• Reason for the refund request
• Any image or screenshot which might act as supporting evidence in the refund request. 

It is also recommended that users submit a refund request within a specific timeframe after the transaction has been completed. If the request has been submitted late, it will be rejected. 

Investigation and Review

The refund requests which have been placed on this platform will go through an investigation process. This will include:

• Viewing the transaction history of your betting account. 
• Verifying your game log over the last few days or even weeks. 
• Technical system checks will also be done to determine whether any verified malfunctions have taken place recently or not. 
• Verification of identity and account ownership.

In this process, your account may also be temporarily restricted by The Pokies to ensure that no further issues take place. The website also has the right to request additional documents, if required. 

Refund Approval and Method 

In case the refund request you placed has been accepted, then:

• The amount set to be refunded will be deposited into the original payment method which was used to make a deposit. 
• The processing times for refunds will depend on the payment providers. 
• The winnings which are associated with the refund money will also be declared as void. 

It should be noted that this website is not responsible for any kind of delays which is caused by banks, payment processors, or blockchain confirmations in the case of cryptocurrency refunds.

Account Verification and Refunds

The refunds on this website are subjected to account verification. In order to get a successful refund The Pokies live casino, you may have to submit Information such as:

• Government-issued photo ID
• Proof of address
• Payment method verification

If you are unable to provide any of the above-mentioned information to the website in time, your refund request will be denied or even delayed to some extent.